Last updated: 13/08/2025

1. Introduction

This Privacy Policy explains how The South Downs Seasoning Company (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website www.southdownsseasoning.co.uk or purchase our products.

We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, billing and shipping address.
  • Order information: products purchased, payment details (processed securely via third-party payment processors).
  • Website usage data: IP address, browser type, pages visited, and other analytics data collected through cookies.
  • Marketing preferences: your choices about receiving marketing communications.

3. How We Use Your Information

We use your personal information for:

  • Processing and fulfilling your orders.
  • Communicating with you about your purchases.
  • Providing customer support.
  • Sending marketing emails (only if you have opted in).
  • Improving our website and services.
  • Complying with legal obligations.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: to fulfil your order and provide our services.
  • Consent: when you opt-in to marketing communications.
  • Legal obligation: to comply with UK laws and regulations.
  • Legitimate interests: to improve our products and website.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Payment processors (e.g., Stripe, PayPal) to securely process payments.
  • Delivery companies to ship your orders.
  • Service providers (e.g., website hosting, email services) under strict confidentiality agreements.
  • Legal authorities if required by law.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

8. Your Rights

You have the right to:

  • Access a copy of your personal data.
  • Correct any inaccuracies in your data.
  • Request deletion of your data.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Security

We take appropriate technical and organisational measures to protect your personal data against loss, theft, and unauthorised access.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

The South Downs Seasoning Company
Email: info@southdownsseasoning.co.uk